Patient Information

Appointments / Billing

We operate with an appointment system.

Please call or register online to make an appointment and upon on arrival report to reception or use our automatic check in with your medicare and any concession cards. Please inform us when you call if you require a longer appointment.

Please ensure that your telephone number is correct and up to date as we may need to contact you urgently.

Translating Services can be arranged. National Auslan Interpreter Service Ph. 1800 246 945. Interpreter Service (TIS) Ph. 1300 575 847.

We bulk bill Department of Veteran Affairs card holders and  children under the age of 16. All other patients are required to pay their fee on the day with the facility to receive their rebate  from medicare. Some procedures can incur an extra charge.

We do home visits when possible for ill patients or by prior arrangement for house bound patients.

Foreign Language Interpreter

If you are needing a Foreign Language Interpreter then please speak to our reception staff so we can arrange this for you or visit for further information. 

Aboriginal and Torres Strait Islanders Patients

We have implemented Closing the Gap Indigenous Health Incentives in our practice. This includes ATSI Health Assessments and Closing the Gap Scripts to manage or prevent chronic disease.

After Hours

Please call 8384 7977  after hours and you will be diverted to our after hour service.

Test Results

Patients must come back to see the doctor for all test results ( unless otherwise instructed by your doctor). A consultation is necessary to discuss results to ensure good patient quality care.

A result letter will be forwarded to you as a reminder if you have not re-attended in a timely period of time.

Prescription Policy

The doctors have prescribed enough medication to last until the next review. It is not recommended to ask for prescription without a review as your health could be at risk. Please make an appointment in advance to see your doctor to avoid your medication running low.

You may be eligible for a script only service (without seeing the doctor) for a cost of $20. This is to be paid prior to collection of script.

This service can be used when you’re unable to get an appointment to see the doctor in a timely manner before your medication runs out. The doctor will need to assess and deem it appropriate whether or not you are eligible.

This offer will give you a limited medication supply. You must make an appointment with the doctor at the surgery at this point in time for your next consultation.

Certain medications will not be able to be sought in this manner.

*Conditions apply

Privacy and Confidentiality

Staff at Morphett Vale Family Practice are required to seek patient consent for the presence of a third party during their consultation. A patient is entitled to either consent to , or decline the presence of a third party.

Third parties could be any of the following;

Spouse, Family member, Guardian, Friend, Carer, Interpreter, Chaperone.

On occasion the practice / general practitioner may request the presence of a third party being a medical or allied health or nursing professional or student, general practice registrar, during your consultation. 

Your personal health information will only be used for purposes for which is was collected, and we also respect your right to determine how this information is used. Information collected may be used in the following ways; Test Results, Notes from Consultation, Medicare and Health Insurance, Data Collection, Reminders and Recalls, Accounting, Diagnosis and Treatments, Accreditation and Quality Assurance, Legal Related Disclosure, Research (de identified), Medical Training, Disease Notification, Electronic Transfer of Prescriptions, Email, My Health Record / PCEHR system.

At all times, we are required to ensure you details are treated with the utmost confidentiality. Your records are very important and we will take all steps necessary to ensure they remain confidential.

Please be assured that no personal health information is given out without your full consent.

We comply with all confidentiality and privacy obligations.

The Privacy Act entitles you to also access your personal health information.

A consultation is recommended with your doctor  to facilitate this process.

Code of Ethics

We abide by the A.M.A's code of ethics. Copies are available in the waiting room.

Patient Feedback

We believe that problems are best dealt within the practice. Patient feed back and or suggestions are welcomed. Please feel free to contact your doctor or complaints officer Tricia who will in turn inform the Practice Manager who will address immediately.

If you feel a complaint needs to be taken up outside the Practice the following authority can be contacted;

Health and Community Service Complaints Commissioner Tel: 8226 8666

Patient Survey 2022

Thank you for all the feedback that you have submitted. Its gives us a valuable insight which we can use to support Quality Improvement Initiatives.

Some of the more dominant topics were ;

More available apppointments; We have re-structured our appointment system which has improved wait times for an appointment from 3-4 weeks to 1-2 weeks.

Remove tree opposite Fever Clinic entrance; This feedback has been submitted to our Landlord for consideration. 

Dated Facilites/ Install TV in waiting Room/ New chairs in waiting rooom; Our new building is now under construction and we hope to have moved by this time 2024 with brand new facilities. 

Newly surfaced Car Park; This will be completed in the latter half of 2023.

Phone messages to doctors; Improved explanations to patients stating that messages are forwarded from reception to doctors for their response. These are usually addressed at end of day (unless urgent).

Accomodating urgent and acutely sick patients; Re-structure of our appointment book has improved this service to our patients. 

Communication with patients by electronic means

Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes email,facsimile and Short Message Service (SMS).

Communication with patients via electronic means is conducted with appropriate regard to privacy.

Contacting the Doctors

Doctors can be contacted by phone or electronic communication during normal consulting hours. Messages will be taken or the call put through in an emergency situation. Messages are dealt with at the conclusion of the session.

Social Media

Our practice complies with the Australian Health Practitioner Regulation Agency (AHPRA) national law, and takes reasonable steps to remove testimonials that advertise our services (which may include comments about the practitioners themselves). Our practice is not responsible for removing (or trying to have removed) unsolicited testimonials published on a website or in social media over which we do not have control.