Patient Information

Appointments / Billing

We operate with an appointment system.

Please call or register online to make an appointment and upon on arrival report to reception with your medicare and any concession cards. Please inform us when you call if you require a longer appointment.

Please ensure that your telephone number is correct and up to date as we may need to contact you urgently.

Translating Services can be arranged. National Auslan Interpreter Service Ph. 1800 246 945. Interpreter Service (TIS) Ph. 1300 575 847.

We bulk bill Concession card holders and children under the age of 16. All other patients are required to pay their fee on the day with the facility to receive their rebate immediately from medicare. Some procedures can incur an extra charge.

A standard consultation is charged $67.00 with a rebate of $38.75

We do home visits when possible for ill patients or by prior arrangement for house bound patients.


Aboriginal and Torres Strait Islanders Patients

We have implemented Closing the Gap Indigenous Health Incentives in our practice. Thjis includes ATSI Health Assessments and Closing the Gap Scripts to manage or prevent chronic disease.

After Hours

Please call 8384 7977  after hours and you will be diverted to our after hour service.

Test Results

Patients must come back to see the doctor for all test results ( unless otherwise instructed by your doctor). A consultation is necessary to discuss results to ensure good patient quality care.

A result letter will be forwarded to you as a reminder if you have not re-attended in a timely period of time.

Prescription Policy

The doctors have prescribed enough medication to last until the next review. It is not recommended to ask for prescription without a review as your health could be at risk. Please try to see your doctor the next time your medication runs low.

Privacy and Confidentiality

Staff at Morphett Vale Family Practice are required to seek patient consent for the presence of a third party during their consultation. A patient is entitled to either consent to , or decline the presence of a third party.

Third parties could be any of the following;

Spouse, Family member, Guardian, Friend, Carer, Interpreter, Chaperone.

On occasion the practice / general practitioner may request the presence of a third party being a medical or allied health or nursing professional or student, general practice registrar, during your consultation. 

Your personal health information will only be used for purposes for which is was collected, and we also respect your right to determine how this information is used. Information collect may be used in the following ways; Test Results, Notes from Consultation, Medicare and Health Insurance, Data Collection, Reminders and Recalls, Accounting, Diagnosis and Treatments, Accreditation and Quality Assurance, Legal Related Disclosure, Research (de identified), Medical Training, Disease Notification, Electronic Transfer of Prescriptions, Email, My Health Record / PCEHR system.

At all times, we are required to ensure you details are treated with the utmost confidentiality. Your records are very important and we will take all steps necessary to ensure they remain confidential.

Privacy Policy

Please be assured that no personal health information is given out without your full consent.

We comply with all confidentiality and privacy obligations.

The Privacy Act entitles you to also access your personal health information.

A consultation is recommended with your doctor  to facilitate this process.

Code of Ethics

We abide by the A.M.A's code of ethics. Copies are available in the waiting room.

Patient Feedback

We believe that problems are best dealt within the practice. Patient feed back and or suggestions are welcomed. Please feel free to contact your doctor or complaints officer Tricia who will in turn inform the Practice Manager who will address immediately.

If you feel a complaint needs to be taken up outside the Practice the following authority can be contacted;

Health and Community Service Complaints Commissioner Tel: 8226 8666

Patient Survey 2019

Thank you for participating in our recent survey. We are very proud to see that we are performing at a level which compares well with National Benchmarks.

Areas that you felt we could improve upon are ;

Seeing Doctor / Nurse of your choice; Maybe consider re-booking at time of appointment for the next one. We are advertising to employ more doctors (including a female) to hopefully free up existing doctors.

Obtaining a home visit; These visits are conducted by the discretion of the doctor. Please feel comfortable speaking to the Doctor if this is a personal need.

Waiting time; As you can appreciate the doctors can run late due to unforeseen emergencies. We do try our best to adhere to appointment times. Doctors have been given this feedback also.

Improve "on hold" times; Constantly working with the staff to improve efficiency of telephone calls.

Communication with patients by electronic means

Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes email,facsimile and Short Message Service (SMS).

Communication with patients vis electronic means is conducted with appropriate regard to privacy.

Contacting the Doctors

Doctors can be contacted by phone or electronic communication during normal consulting hours. Messages will be taken or the call put through in an emergency situation. Messages are dealt with at the conclusion of the session.

Social Media

Our practice complies with the Australian Health Practitioner Regulation Agency (AHPRA) national law, and takes reasonable steps to remove testimonials that advertise our services (which may include comments about the practitioners themselves). Our practice is not responsible for removing (or trying to have removed) unsolicited testimonials published on a website or in social media over which we do not have control.